Frequently Asked Questions (FAQ)

Ruggaloo

Orders

How do I place an order?

You can place an order directly through our website by selecting a product, adding it to your cart, and completing the checkout process.

Can I change or cancel my order?

Orders can only be changed or canceled before processing has begun. Once an order has entered processing or has been shipped, it cannot be modified or canceled.

Will I receive an order confirmation?

Yes. After placing an order, you will receive an order confirmation once payment has been successfully authorized.

Shipping

Where do you ship?

Shipping destinations and delivery details are displayed on the product page or during checkout.

How long does delivery take?

Delivery times are estimates and may vary depending on location, carrier performance, customs processing, or other factors outside our control.

How can I track my order?

Tracking information is provided once available. Some shipments may not include detailed tracking depending on the carrier or destination.

Returns and Refunds

What is your return policy?

Our Returns & Refunds Policy outlines the conditions and process for returns, refunds, and exchanges. We encourage customers to review that policy before making a purchase.

What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please notify us promptly through the communication channels available on our website so we can review the issue and provide an appropriate resolution.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout. All payments are processed securely through authorized payment service providers.

Is my payment information secure?

Yes. Payment information is handled directly by our payment providers using industry-standard security measures. We do not store full payment card details.

Account and Privacy

Do I need an account to place an order?

An account may not be required to complete a purchase. Account options, if available, are provided during checkout.

How is my personal information used?

Personal information is handled in accordance with our Privacy Policy, which explains how data is collected, used, and protected.

Customer Support

How can I contact customer support?

Customers can contact us through the communication channels provided on this website. We recommend including your order number when reaching out for faster assistance.